Privacy Policy

Introduction

Superb Homes and Lettings Limited (Company number 17250081) ‘Superb Homes’, are committed to protecting and respecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information. By using our website, engaging with our services, or providing your personal data, you agree to the practices described in this policy. We may update this policy from time to time to reflect changes in legal or regulatory requirements or our data processing practices. Any changes will be published on our website, and we encourage you to review this page periodically to stay informed.

Who we are

Superb Homes and Lettings Limited, registered to 20 Wenlock Street, London N1 7GU

For any questions regarding this policy, please contact our Data Protection Officer, at contact@superb-homes.co.uk

How do we collect information?

We only collect personal data that you provide directly to us. This may occur when you:

Request a property valuation (instant or expert), sign up for our mailing list, submit an enquiry via our website, phone, or email, engage in any contractual agreements with us.

We also collect technical information when you interact with our website, including IP addresses, browsing data, and cookies (see “Use of Cookies" below).

What type of information is collected from you?

The personal information we collect may include, but is not limited to:

Full name, address, email address, phone number, IP address and browsing data, any additional information you provide during correspondence with us.

If you engage in a property transaction with us, we may also collect additional details necessary for legal and regulatory compliance, including financial information.

How is your data used?

We use your data for the following purposes:

To fulfil contractual obligations (e.g., property transactions, valuations, lettings, or management services)
To respond to your enquiries and requests
To notify you of service updates, property listings, and relevant market insights (where you have consented)
To comply with legal and regulatory requirements
To improve our website, services, and customer experience

We regularly review our data retention policies to ensure we only retain personal data as long as necessary for the intended purpose or as required by law.

Who has access to your information?

Superb Homes and Lettings Limited does not sell or rent your data to third parties. However, we may share your information with:

Third-party service providers that assist in delivering our services (e.g., conveyancers, financial advisers, property contractors, instant valuation tool)
Legal or regulatory authorities where required by law
Professional advisers (e.g., solicitors, accountants) where necessary for compliance
Where we engage third parties, we ensure they only process your data in accordance with our instructions and applicable data protection laws.

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse. These include:

SSL encryption for secure data transmission
Access controls and authentication measures
Regular system monitoring and security audits

Choosing how we use your data

We understand that you trust us with your personal information, we are therefore committed to ensuring that you can manage the provision, privacy, security and accuracy of your personal information yourself.

With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving the ability to do all of the following:

You can also contact us by emailing contact@superb-homes.co.uk to amend, update or delete your personal information controlled by Superb Homes at any time. You have the right to be forgotten. However, we may retain archived copies of your information as required by law or contractual obligations.
You are also free to unsubscribe at any point through your account settings, however we may retain archived copies for legitimate business purposes, including fraud and spam prevention.
You can update us on your details at any time by emailing us at contact@superb-homes.co.uk
You can unsubscribe from receiving marketing e-mails from us by clicking the “unsubscribe” link at the bottom of any e-mail. Once you do this, you will no longer receive marketing collateral of that type. To ensure thorough removal, feel free to e-mail “unsubscribe” to contact@superb-homes.co.uk and we can confirm that you have been unsubscribed to all channels.
You have a right to access the information we hold on you at any time. To do this, please contact us at contact@superb-homes.co.uk

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us your personal information, we take steps to ensure that it is processed and stored securely. Any sensitive information is encrypted and protected thanks to our SSL certificate. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Google Chrome.

Non-sensitive details (your e-mail address etc) are transferred normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of cookies

Like many other websites, the Superb Homes websites uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check their policy.

contact@superb-homes.co.uk